Frequently Asked Questions
How can I order more than one bundle?
You could place an order first, do not pay, leave a message about what extra length you need, contact us on 07969778025 (UK), 00447969778025 (International) or email us firstname.lastname@example.org
How long is the processing and shipping time?
ESTIMATED SHIPPING DATE: 2-6 WEEKS AFTER ORDERING DUE TO COVID / Black Friday
WORLDWIDE SHIPPING AVAILABLE
TRACKING INFO WILL NOT BE SENT UNLESS REQUESTED BUT CAN ONLY BE SENT IF GOODS HAVE BEEN SENT OUT
ALL SHIPPING RATES WILL VARY DEPENDING ON A FEW DIFFERENT FACTORS, SOME OF WHICH INCLUDE:
DOMESTIC VS INTERNATIONAL SHIPMENTS
TOTAL WEIGHT OF PACKAGE
SELECTED SHIPPING METHOD
ALL SALES ARE FINAL- PRODUCTS ARE MADE TO ORDER, PLEASE DOUBLE CHECK AND MAKE SURE EVERYTHING IS CORRECT BEFORE PURCHASING.
ALL INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOM/VAT FEES THAT OCCUR WHEN THE PRODUCT ARRIVES TO YOUR COUNTRY
There will be a 7 day payment verifying time and then we will ship the goods within 7-21 working days more if you’ve ordered a wig it will take longer to make
How many bundles for a full head?
12″-20″: 3 bundles
22″-28″: 4 bundles or more.
Is your hair virgin and unprocessed?
Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.
Is there any customs fees?
Usually we will put low amount in the invoice to avoid Custom tax, but due to different policy in different countries (especially in South America and Africa), there might be some Custom tax which is not considered in the price and should be paid by buyer. You could leave a message when placing your order about how much you want us to put on the invoice.
Prices are in £ and not $
Please click the GBP at the top or side and change to US Dollar.
What is your returns/exchange policy?
We do not accept returns all orders are final and made to order please check carefully before placing an order or contact us if you’re confused by anything used bundles can not be returned or exchanged.
Why does the hair have grey hair?
As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand that there might be some in the bundle. The hair may have a slight smell to it as it is raw hair and has gone through some treatment so it’s ok for use
Will the hair shed or tangle?
The hair is double weft weaving with no shedding. And as virgin cuticle aligned with no tangle. It could last over a year if taken good care.
Where does the hair come from
all our hair comes from our different countries in and around Asia ( Vietnam Cambodia, and india and also our South American partners in Peru Brazil but our hair is sent in bulk and sorted washed and made in our factory in China hand stitched and machine wefts , your hair will also be sent out from our factory in China as we ourselves can not have a factory in our home country England where there aren’t many skilled workers who can mass produce hair to the level and capacity that we need , it’s also more productive and faster for us to ship directly from our factories