Frequently Asked Questions

[vc_row][vc_column][vc_accordion collapsible=”” disable_keyboard=””][vc_accordion_tab title=”How can I order one more bundle?”][vc_column_text]

You could place an order first, do not pay, leave a message about what extra length you need, contact us on 07969778025 (UK), 00447969778025 (International) or email us @[email protected]

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How long is the processing and shipment time?”][vc_column_text]

There will be a 24-hour payment verifying time and then we will ship the goods within 5-14 working days.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How many bundles for a full head?”][vc_column_text]12″-20″: 3 bundles

22″-28″: 4 bundles or more.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is the hair virgin unprocessed?”][vc_column_text]

Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there any Customs tax?”][vc_column_text]

Usually we will put low amount in the invoice to avoid Custom tax, but due to different policy in different countries (especially in South America and Africa), there might be some Custom tax which is not considered in the price and should be paid by buyer. You could leave a msg when placing order about how much you want us to put on the invoice.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Prices are in £s not $”][vc_column_text]

Please click the Pounds Sterling at the top and change to US Dollar.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What is your Returns/Exchange policy?”][vc_column_text]

We do not except returns but all return enquires will be considered on a case by case basis. In cases where we accept a return all hair must be in the original packaging with all labels still attached. Unravelled or used bundles can not be returned or exchanged.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Why does the hair have grey hair?”][vc_column_text]

As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand that there might be some in the bundle.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Will the hair shed or tangle?”][vc_column_text]

The hair is double weft weaving with no shedding. And as virgin cuticle aligned with no tangle. It could last over a year if taken good care.