Frequently Asked Questions

You could place an order first, do not pay, leave a message about what extra length you need, contact us on 07969778025 (UK), 00447969778025 (International) or email us [email protected]

There will be a 24-hour payment verifying time and then we will ship the goods within 5-14 working days.

12″-20″: 3 bundles

22″-28″: 4 bundles or more.

Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.

Usually we will put low amount in the invoice to avoid Custom tax, but due to different policy in different countries (especially in South America and Africa), there might be some Custom tax which is not considered in the price and should be paid by buyer. You could leave a message when placing your order about how much you want us to put on the invoice.

Please click the GBP at the top or side and change to US Dollar.

We do not accept returns but all return enquires will be considered on a case by case basis. In cases where we accept a return all hair must be in the original packaging with all labels still attached. Unravelled or used bundles can not be returned or exchanged.

As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand that there might be some in the bundle.

The hair is double weft weaving with no shedding. And as virgin cuticle aligned with no tangle. It could last over a year if taken good care.

all our hair comes from our different countries in and around Asia ( Vietnam Cambodia, and india and also our South American partners in Peru Brazil but our hair is sent in bulk and sorted washed and made in our factory in China hand stitched and machine wefts , your hair will also be sent out from our factory in China as we ourselves can not have a factory in our home country England where there aren’t many skilled workers who can mass produce hair to the level and capacity that we need , it’s also more productive and faster for us to ship directly from our factories